Terms & Conditions

Last Updated: May 22, 2024

UNITED NATURAL FOODS, INC., and its subsidiaries, including Cub Foods (collectively, "CUB") operates this website (the "Site") to provide product information, online ordering access for products offered by CUB, and certain product delivery information (the providing of such access and services are collectively called the “Service").

By accessing and using the Site, you agree to each of the terms and conditions set forth herein ("Terms of Use"). If you do not agree with any of the Terms of Use, you are not authorized to access or use the Site or use the Service for any purpose. You may have also agreed to loyalty program terms of use, which together with these Terms of Use and any additional terms and conditions applicable to specific areas of the Site or to Content (as defined below), govern your use. These Terms of Use, together with such additional terms and conditions, where applicable, are collectively referred to as the "Agreement." If any inconsistency exists between these Terms of Use and the additional terms and conditions, these Terms of Use will be controlling. The last date these Terms of Use were revised is set forth above.

1. INTELLECTUAL PROPERTY

The Service, the Site, and all information and/or contents that you see, hear, or otherwise experience on the Site (the "Contents") are protected by U.S. and international copyright, trademark, and other laws, and belong to UNFI or its parent companies, subsidiaries, affiliates, partners, contributors, or third parties. In accordance with Digital Millennium copyright Act (“DMCA”) provisions applicable to Internet Service Providers (17 U.S.C. § 512), UNFI takes the ownership of the Contents hosted on the Site, or any hosted subdomain, subdirectory, mega tag or the like very seriously.

UNFI grants you a personal, non-exclusive, non-transferable license to use the Site, the Service, and the Contents and to download, print and store portions of the Contents that you select; provided, however, that you: (1) use those portions of the Contents only for your own personal, non-commercial use; (2) do not copy or post the Contents on any network computer or transmit, distribute, publish or broadcast the Contents in any media; and (3) do not modify or alter the Contents in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded Contents or materials is transferred to you as a result of this license. UNFI reserves complete title and full intellectual-property rights in any Contents you download from the Site, subject to the limited license set forth herein for you to make personal, non-commercial use of the Contents.

You may not mirror or frame the home page or any other pages of this Site on any other website or webpage. You may not connect "deep links" to the Site, or in other words create links to this site that bypass the home page or other parts of the Site. You may not use any of the marks or logos appearing throughout the Site without express written consent from the trademark owner, except as permitted by applicable law.

2. DISCLAIMERS AND ORDERING INFORMATION

2.1 Pricing. Pricing for the Contents on the Site is based on prices the day of viewing. Your order will be picked and prepared for you on the date you select for pickup or delivery. The pricing that is in force on that day will be applied to your order and may vary from the price of items at the time you ordered. Your receipt will reflect the final order total after order completion.

2.2 Replacements and Refunds. If you have any issues with your order, please contact the Cub store that fulfilled your order. If any items require replacement or refund, the fulfilling Cub store will arrange that in-store. Neither replacement nor refund activity is handled via the eCommerce website or cub.com.
2.3 Health and Nutritional Information. The health and nutritional information on the Site is for informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health-care provider with any questions you may have regarding a medical condition or change in health. Never disregard or delay in seeking professional medical advice because of something you have read on the Site. The Site does not recommend or endorse any specific tests, products, procedures, methods, opinions or other information that may be mentioned on the Site. Reliance on any information provided by or otherwise appearing on the Site is solely at your own risk. If CUB provides nutritional information about recipes on the Site, that information is based on the ingredients and cooking techniques as listed in the recipe and does not include optional ingredients or garnishes. Nutritional values represented are composite averages and may vary according to freshness, variety, or differences in preparation.
2.4 Food Safety Information. The Site may provide information about safe food handling and preparation methods. This information is not intended to be comprehensive and should not be substituted for information available from your local Department of Health or other government sources.
2.5 Third Party Links and Content. Hypertext links to third-party websites or information do not constitute or imply an endorsement, sponsorship, or recommendation by CUB of the third party, the third-party website, or the information contained on the third-party website, unless expressly stated on the Site, and may be removed at any time. You acknowledge and agree that CUB is not responsible for the availability of any such websites and that CUB does not endorse or warrant, and is not responsible or liable for, any such website or its contents. You need to make your own decisions about your interactions or communications with any other website. Before using any third-party website, you should read its terms of use and privacy policies and make sure that those terms and policies are acceptable to you.
2.6 Promotional Offers. From time to time the Site may provide information about promotional offers that CUB sponsors, alone or in connection with others. It is not always possible to include all the details concerning such programs on the Site. Detailed information about such programs will be available at your participating CUB locations and CUB encourages you to review this information before participating in any promotional programs. Further, the timing of such promotional offers varies and are only applicable if in place when invoicing is completed. Promotional offers are subject to local law and are void where prohibited.
2.7 International Use. CUB makes no representation that the Contents are applicable or appropriate for use in locations outside the United States. You agree to comply with all applicable laws and local rules regarding the transmission of technical data, acceptable contents, and online conduct.

2.8 SMS Short Code.

1. CUB will not share any information acquired via Promotional & Transactional Alerts with third parties.

2. CUB Wine & Spirits will be using SMS for promotional and transactional messaging for those 21 years of age or older.

3. You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, enter your information in “My Account” to enable SMS messaging.

4. If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for assistance, dial 1-855-CUB-FOOD or 1-855-232-3663.

5. Carriers are not liable for delayed or undelivered messages.

6. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, please contact your wireless provider.

7. If you have any questions regarding privacy, please read our privacy policy at: https://www.cub.com/privacy-policy.

3. RIGHT TO CHANGE SITE, CONTENTS, AND SERVICE

CUB, acting in its sole discretion, may change or discontinue all or part of the Site, including any or all of the Service, at any time, without giving you notice. Your use of the Site following any such modification constitutes your consent to follow and be bound by the Agreement, as modified.

4. DATA SECURITY/RIGHT TO TERMINATE ACCESS

The Service is protected by user-specific passwords or login. You may not engage in any user or password sharing, obtain or attempt to obtain unauthorized access to the Site or to any other protected material or information, through any means not intentionally made available to you by CUB for your specific use. You agree not to take any action that might compromise the security of the Site, contains a virus or other harmful component, renders the Site inaccessible to others, contains false or misleading indications of origin or statements of fact, or otherwise causes damage to the Site or the Service. CUB, acting in its sole discretion, without notice, may deny any person access to, or use of, all or part of the Site, including any or all of the Service, and may terminate any person's access to, or use of, all or part of the Site or the Service.

5. DISCLAIMER OF WARRANTIES

CUB MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS, OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SITE OR THE SERVICE. CUB EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT WITH REGARD TO THE SITE, THE SERVICE, AND THE CONTENTS. CUB DOES NOT WARRANT THAT THE FUNCTIONS PERFORMED BY THE SITE OR THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS IN THE SITE OR THE SERVICE WILL BE CORRECTED. CUB DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE SITE, OR THAT ANY ERRORS WILL BE CORRECTED. THE SITE AND THE SERVICE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

6. LIMITATION OF LIABILITY

YOU UNDERSTAND AND AGREE THAT UNDER NO CIRCUMSTANCES WILL CUB BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR OTHER DAMAGES ARISING OUT OF, OR HAVING TO DO WITH, (I) THE USE OF, OR INABILITY TO USE, THE SITE, THE SERVICE, OR THE CONTENTS, (II) ANY TRANSACTION CONDUCTED THROUGH, OR FACILITATED BY, THE SITE, (III) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SITE AND/OR THE SERVICE, (IV) ANY UNAUTHORIZED ACCESS TO, OR USE, DISCLOSURE, OR ALTERATION OF, YOUR TRANSMISSIONS OR DATA, INCLUDING, WITHOUT LIMITATION, YOUR PERSONAL HEALTH INFORMATION OR CARDHOLDER DATA,(V) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE OR THE SERVICE, OR (VI) ANY OTHER MATTER RELATING TO THE SITE OR THE SERVICE, EVEN IF CUB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THE SITE OR THE SERVICE, OR THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU ACKNOWLEDGE BY YOUR USE OF THE SITE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR DAMAGES, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, CUB'S LIABILITY IS LIMITED AND WARRANTIES ARE EXCLUDED TO THE GREATEST EXTENT PERMITTED BY LAW, BUT IN NO EVENT SHALL CUB'S LIABILITY EXCEED $100.

7. INDEMNIFICATION

You understand and agree that you are personally responsible for your behavior on the Site. You agree to indemnify, defend and hold harmless CUB, its parent companies, subsidiaries, affiliated companies, joint venturers, business partners, licensors, employees, agents, and any third-party information providers to the Service from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys' fees, resulting from or arising out of your use, misuse, or inability to use the Site or the Service, or any violation by you of the Agreement.

8. USER-SUPPLIED INFORMATION

If applicable, you may not submit or post any materials to the Site if doing so would be unlawful or would violate or infringe the rights of any person or entity. If you submit or post any materials to the Site, you guarantee to CUB that you have the legal right to submit or post such materials and that submitting or posting such materials will not violate any law or the rights of any person or entity. You may not submit or post any materials to the Site that are defamatory, obscene, pornographic, vulgar, threatening, harassing, violent, or otherwise objectionable. CUB has the right, but not the obligation, to screen materials submitted or posted to the Site by third parties, and to remove or edit any such materials for any reason and without notice.

9. NOTICE AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT

If you believe your work has been copied on the Site in a way that constitutes copyright infringement, please send CUB's Copyright Agent a written notification ('the Infringement Notification") containing all the following information:
9.1 A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed and sufficient information to contact you, such as an address, telephone number, and e-mail;
9.2 Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single Infringement Notice, a representative list of such works at that site;
9.3 Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit UNFI to locate the material; and
9.4 A statement that the information is infringing and that information in the Infringement Notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
CUB's Copyright Agent for notice of claims of copyright infringement on or relating to the Site can be reached as follows: Copyright Agent, United Natural Foods, Inc. (“UNFI”), 313 Iron Horse Way, Providence, RI 02908, Telephone: (401) 528-8634, E-Mail: [email protected].

10. GENERAL PROVISIONS

10.1 Entire Agreement/No Waiver. This Agreement, including any statements of work, exhibits, and addenda, constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes all previous proposals, negotiations, representations, commitments, writings, agreements and all other communications between the parties relating to the subject matter hereof. This Agreement shall govern in the event of any inconsistency between this Agreement and any other agreement, exhibit, work order, purchase order, statement of work (except as expressly provided otherwise herein). No failure by any party to take any action or assert any right hereunder shall be deemed to be a waiver of such right and shall not prevent such party from enforcing such right in the future. The waiver by a party of any of its rights or a breach in a particular instance will not be construed as a waiver of such rights or breach or of the same or different rights or breach in subsequent instances.
10.2 Correction of Errors and Inaccuracies. The Site may contain typographical errors or other errors or inaccuracies and may not be complete or current. CUB therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update the Site or Service at any time without prior notice. CUB does not, however, guarantee that any errors, inaccuracies or omissions will be corrected.
10.3 Severability. The invalidity or unenforceability of any provision in this Agreement will not affect the validity or enforceability of the other provisions.
10.4 Enforcement/Choice of Law. The interpretation and construction of this Agreement (including all purchase orders or statements of work), all performance under this Agreement, and all claims relating to, or arising out of, this Agreement or its breach, whether actionable under contract, tort, statute, or otherwise, will be governed by the substantive laws of the state where the store you purchased your products from is located, excluding its conflict of laws rules which would refer to and apply the substantive laws of another jurisdiction.
10.5 Relationship of Parties. Each party is contracting independently and is not an agent or partner of the other party and has no authority to represent or bind the other party as to any matters except as expressly authorized in this Agreement.
10.6 Dispute Resolution/Choice of Forum. Any claims or causes of action arising out of the Agreement, including but not limited to those arising out of or relating to the breach, termination, enforceability, scope or validity of this Agreement (a “Dispute”), shall be resolved by good faith mediation or, if mediation is unsuccessful, then by binding arbitration. Within sixty (60) days after arbitration is demanded by one of the parties, binding arbitration shall be conducted in accordance with such rules as may be agreed upon by the parties or failing agreement in accordance with the most current Commercial Arbitration Rules of the American Arbitration Association. The place of arbitration shall be the state where the store you purchased your products from is located. The Dispute shall be determined by one arbitrator. This agreement to mediate and arbitrate shall continue in full force and effect despite the expiration, rescission or termination of this Agreement. With respect to enforcement of the arbitrator’s final determination or in the event that damages are an inadequate remedy and a party must seek injunctive relief, any such suit or proceeding hereunder shall be brought exclusively in the state or federal courts where the store you purchased products from is located and each party consents to the personal jurisdiction of the state and federal courts of said county and waives any objection that such courts are an inconvenient forum for such suits or proceedings.

QUESTIONS OR ADDITIONAL INFORMATION

If you have questions about the Agreement or the Site or want more information, please get in touch with Cub Customer Service by mail or telephone, as follows: Mailing Address: Attn: Customer Care, Cub Foods, 421 S. 3^rd St., Stillwater, MN 55082, or at (855) 282-3663 during customer service hours Monday-Friday 7am-5pm CT. You may also contact Customer Care by submitting the attached form: https://www.cub.com/sm/pickup/rsid/1635/customer-service.